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NuVox is committed to your privacy. This Privacy Policy demonstrates our commitment to privacy and security, and informs you of the type of information we may gather about you, either as a visitor to NuVox’s website, or when you order NuVox services. This Privacy Policy also explains how NuVox may use that information, whether we disclose it to anyone, and your ability to control the use of that information. NuVox’s privacy policy governs data collection and usage for all NuVox services. NuVox requests that you read this Policy carefully.

"Customer Proprietary Network Information," or "CPNI" is a broad term that encompasses two main categories of information which carriers like NuVox collect and use in order to conduct business and offer telephone and data services. First, CPNI includes, among other things, individually identifiable information indicating to whom, where, and when a customer places a call, as well as the types of service offerings to which a customer subscribes and how much any particular service is used. Second, “aggregate customer" information, is collective data that relates to a group or category of service or customers from which individual customer characteristics have been removed.

Typically, companies like NuVox collect the data described above through the ordinary course of the customer-carrier relationship. When necessary, NuVox uses such information to fulfill orders, provide service, bill, and communicate with customers. We may also use such data to develop new products or services tailored to fit customers’ specific needs.

NuVox protects all CPNI in the control of NuVox, and treats such information in a manner consistent and in compliance with Federal Communications Commission (FCC) requirements.

"Individually Identifiable" CPNI
NuVox will not sell, trade, or disclose to unaffiliated third parties any individually identifiable customer information without the consent of the customer. As used in this Privacy Policy, “unaffiliated third parties" do not include NuVox’s agents or affiliates that sell or provide communications-related services, its joint venture partners, or independent contractors.

However, NuVox, its agents and affiliates that provide communications-related services, its joint venture partners or independent contractors may use, disclose, or permit unaffiliated third parties to access customers’ individually identifiable CPNI in order to (1) initiate, render, bill, and collect for telecommunications service; (2) protect NuVox’s rights or property, or to protect customers and other carriers from the fraudulent, abusive, or unlawful use of, or subscription to, such service; or (3) to provide any inbound telemarketing, referral, or administrative service to the customer for the duration of the call, if such call was initiated by the customer and the customer approves of the use of such information to provide such service.

In instances where NuVox and a partner jointly promote service, NuVox may provide the partner with certain personal information (such as the name, address, and username of persons who subscribed to the service as a result of the joint promotion) for the exclusive purpose of implementing the promotion and allowing NuVox and its partner to assess the results of the promotion.  In this instance, personal information may not be used by the partner for any other purpose.


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