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Your Installation

Making the move to NuVox is simple. Others say this. We do it. From the time your paperwork is completed, we’ll work with you each step of the way. We want you to understand what is happening and when it is happening.

So what is involved? There are many steps to make sure your services are exactly as you expect. What’s happening? When is it happening? It’s your business on the line, so you’ll know.

Step-by-Step Guide to your installation:

Service Configuration Completed

A NuVox sales engineer may contact your voice and /or data vendor(s) to obtain necessary information about service configurations.

Your Order is Assigned to a Project Coordinator

Your NuVox Project Coordinator (PC) will serve as the primary point of contact for both you and your vendor throughout the installation process.

Site Survey Conducted

A NuVox technician or sales engineer will visit your location to conduct a site survey to verify physical space requirements.

Facilities Ordered (T1 Ordered)

The NuVox team will conduct thorough testing with the local phone company or fiber provider for 24 to 48 hours to verify the integrity and quality of the delivered facilities.

Facilities Tested (T1 Tested)

The NuVox team will conduct thorough testing with the local phone company or fiber provider for 24 to 48 hours to verify the integrity and quality of the delivered facilities.

Cutover Scheduled (Conversion to NuVox)

Your PC will contact you and your vendors/integrators to schedule your cutover once your facilities (T1) are installed and tested. We will work with you to select a date that is most convenient for you and your business.

Plant Test Date

A NuVox technician will return to your site to install customer premise equipment and perform operational testing. No involvement is required of you or your vendor at this time.

Cutover Completed

Your NuVox cutover team (including your vendors/integrators) will verify the accuracy and quality of your new services. A NuVox technician may return to your site to ensure your services are operating as intended.

 

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